Course Content
Module 1 – Introduction
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Welcome to York Credit Services
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Course Overview
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Introduction to York Credit Services
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What York Credit Services Does – And Doesn’t Do
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Understanding The Client’s World
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Example Introduction Call – Good vs. Poor Approach
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Knowledge Check
Module 2 – Understanding Canadian Consumer Debt
Module 3 – The Role of the Consultant
Module 4 – Consumer Proposal Basics
Module 5 – Bankruptcy Basics
Module 6 – Comparing All Debt Relief Solutions
Module 7 – The Consultation Process
Module 8 – Handling Objections
Module 9 – Documentation and Next Steps
Module 10 – Credit Rebuilding
Module 11 – CRM and Workflow Training
Module 12 – Sales Phsychology & Trust Building
Final Exam
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