Learn Flow Ltd. Privacy Policy

 

Effective Date: July 1, 2025

 

1. Introduction

Learn Flow Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you interact with our website, platform, services, communications, and marketing tools — including SMS (text messaging).

By accessing our services or providing your personal information, you consent to the terms outlined in this policy.

 

2. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number, mailing address

  • Business name and related contact info

  • Billing/payment details (collected securely via third-party processors)

  • Identification details submitted for access control (e.g., for agents or learners)

b. Service Data

  • Platform usage logs (logins, course completions, time spent)

  • IP addresses, device types, and browser types

  • Documents, forms, or media uploaded by users

  • CRM and LMS activity related to onboarding, training, and tracking

c. SMS and Communication Data

  • Phone numbers for sending SMS updates and service-related reminders

  • Message delivery logs (date/time sent, delivery confirmation)

  • Communication preferences (opt-in/opt-out records)

 

3. How We Use Your Information

We use collected data to:

  • Provide, personalize, and improve our services and LMS platforms

  • Send account notifications, onboarding instructions, reminders, and updates

  • Communicate via email, phone, and SMS for service-related purposes

  • Process payments and invoices

  • Fulfill contractual obligations

  • Provide support and troubleshoot issues

  • Monitor platform usage for optimization

We do not sell or rent your personal information to third parties.

 

4. SMS Communication Policy

When you provide your phone number, you may receive automated or manual SMS messages from Learn Flow Ltd. These may include:

  • Appointment reminders

  • Onboarding or training links

  • Updates regarding your platform, payment, or support tickets

Your Options:

  • You may opt out at any time by replying “STOP” to any SMS

  • To re-enable messages, reply “START” or contact us at [email protected]

  • Message and data rates may apply depending on your carrier

 

5. Data Storage & Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. This includes:

  • Encrypted cloud storage

  • Access controls for internal users

  • Secure payment processing through third-party gateways

  • Regular data backups

User passwords and financial data are never stored in plain text.

 

6. Data Sharing and Disclosure

We may share your data with:

  • Trusted third-party vendors that help us deliver services (e.g., LMS hosting, payment processors)

  • Legal authorities, if required to comply with legal obligations or investigations

  • Referral partners (e.g., York Credit, trustees) only with your express consent

We never sell your data.

 

7. Retention of Information

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inactive client accounts may be anonymized or deleted after 24 months of inactivity.

 

8. Your Rights

You have the right to:

  • Access or request a copy of your personal data

  • Correct or update inaccurate information

  • Request deletion of your data (subject to legal or contractual obligations)

  • Withdraw consent for SMS or marketing communications

To make a data request, contact: [email protected]

 

9. Children’s Privacy

Learn Flow Ltd. does not knowingly collect personal data from individuals under the age of 16 without parental or organizational consent. If we discover such data, we will delete it promptly.

 

10. Policy Updates

We may revise this Privacy Policy from time to time. All changes will be posted on our website with the updated effective date. Continued use of our services indicates acceptance of the revised terms.

 

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your data:

 

Learn Flow Ltd.
📍 6D-4328 Yonge Street, Thornhill, ON L4J 8J2
📧 [email protected]
🌐 www.learnflow.ca